All our bags are under a 24-month guarantee from the date of your purchase. If within this period you find a fault, the bag will be repaired or, if necessary, replaced at no extra cost (usually an original proof of purchase will be required). If the bag cannot be repaired and the buyer chooses not to accept a replacement bag, the bag will be returned back to the customer. Due to the nature of certain types of repairs and normal wear and tear process, it is not always possible to restore your bag's original condition.
Our warranty applies to the product used for the purpose intended by the producer, under normal conditions, and does not apply to damages caused by typical wear and tear or unreasonable use. This warranty is limited to repair or replacement of the product only.
Leather is a natural material which requires particular care. Each product is made from the finest leather and sustains the wonderful aroma of leather. The surface of a leather item may show creases and scratches that give unique character to this material.
Leather goods should be protected from heat and direct sunlight as they can cause the change of colour. Keep the item covered from heavy rain. If your leather bag becomes wet, do not use a hair dryer or other heat source to dry it. Carefully wipe away excess moisture and allow the bag to air dry. Remember to keep it in shape you intend for it as leather can become misshaped after contact with water.
Don't wear dark colour handbags with light clothing as the dye from the clothing may run and transfer to the handbag damaging the colour, becoming one of the most difficult stains to remove.
Always follow the manufacturer's instruction for leather goods maintenance and storage. Before using any type of product on the bag, test it on a spot that won't be clearly visible. To clean leather, simply wipe it with a soft damp cloth. Use a white cloth to prevent color transfer. Water damages leather, so ensure the cloth is damp not wet.
Please note: You are responsible for the cost of shipping your bag to us, however, we will return it back to you free of charge
The complaints will be investigated in accordance with the 27 July 2002 Act about special terms of retail sale and in accordance with the changes in the civil code.
Ledrin Sp. z o.o.
ul. Vetterów 6a
Opening hours: 7 am - 3 pm*
Please complete the package with a written declaration including your name, address, email address and phone number (including area code), along with the item and a description of the problem.
Please Note the Following:
Customer is responsible for meeting shipping costs in order to return the product. We will not accept COD. We strongly advise using a traceable carrier & insurance to cover the value of your return.